Refund policy

Thank you for shopping at Bluvia. If you are not entirely satisfied with your purchase, we’re here to help.

Eligible Conditions

Returns are only applicable if the product is damaged, missing, or incorrect.

Returns

Returns are accepted within 7 days of the delivery date. To be eligible for a return, please follow these steps:

1. Inspect Your Order
   Record a video while opening your package upon delivery. This video is mandatory for verifying any damage or missing items.

2. Check Your Items
   Ensure the product is unused, in its original packaging, and in the same condition as when received.

3. Report Issues Promptly
   For any damaged, missing, or incorrect items, contact us immediately at helpbluvia@gmail.com. Kindly provide the unboxing video and relevant details so we can assist you promptly.

❗Returns will not be accepted without an opening video.

1. Final Sale Items
   Products marked as final sale cannot be returned.

To initiate a return, please email us at helpbluvia@gmail.com.

Return Shipping for Exchange

If you wish to exchange a product for a different variant or item, return shipping will be charged at a flat rate of ₹99, which will be deducted from the refund or credited amount.

Please ensure the product is securely packed to avoid damage during transit.

Exchanges

The fastest way to get a different item is to return the original, and once the return is accepted, place a new order separately for the desired product.

Order Cancellation

Orders can be cancelled within 2 day of placement or before they are shipped, whichever is earlier. Once the order is shipped, cancellation will no longer be possible.

To request a cancellation, email us at helpbluvia@gmail.com

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom/personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

For queries about a specific item, contact us directly.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. This period starts when the order is placed and ends 14 days after receipt of goods.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, a refund will be processed to your original payment method within 10 business days.

Please note:

• Your bank or credit card provider may take additional time to reflect the refund.

• If more than 10 business days have passed since the approval, please contact us.

Need Help?

For any assistance regarding returns, exchanges, or refunds, feel free to reach out at:
helpbluvia@gmail.com